1. IDENTIFICATION DETAILS
Hepos, spol. s r.o.
Registered office: Masarykova 753, Valašské Meziříčí
Company ID: 46580549
Tel: +420 606 028 784
email: hepos@heposvm.cz
2. ORDER AND DATA PROTECTION
Upon ordering, your valid identification details will be required. These details are necessary for the issuance of a tax document and the delivery of goods. The seller is not responsible for any problems
arising from the submission of incorrect or incomplete data, especially if a telephone contact is not provided. HEPOS spol, s.r.o., the shop operator www.heposvm.cz declares that all personal data are considered strictly confidential and are handled in accordance with Act No. 101/2000 Coll.
We will not provide this data to any third party under any circumstances.
The customer may request in writing to have their data removed from the company's database.
The contracting parties may serve all written correspondence on each other via email.
3. ORDER CONFIRMATION
The order is accepted within 24 hours, we will send you order confirmation by email. For confirmation, we will contact you by phone for some orders (e.g. when ordering a larger quantity, etc.).
4. ORDER CANCELLATION
You can cancel any order within 24 hours by sending an email exclusively to the address j.gaba@heposvm.cz or tel. +420 776 729 330
5. PRICES, PAYMENT, DELIVERY, POSTAGE AND PACKAGING
Procedure for receiving a delivery:
- Check that the product packaging is not damaged.
- If the packaging shows signs of damage (e.g., is torn, unglued, etc.), do not accept the goods or accept them with reservation.
- In case of apparent damage, we recommend not to accept the goods and to draw up a damage report with the carrier. If the packaging is in order, please pay for and accept the goods.
- Please note that according to the carrier's terms and conditions, you are not permitted to unpack and inspect the goods before payment and collection.
- Immediately upon receipt, and within 48 hours at the latest, check the contents of the shipment.
The seller reserves the right to change the price.
For confirmation, the customer will receive a confirmation email within 24 hours.
The ordered goods will be sent to you via the shipping services chosen in the online shop.
Payment for goods is made in cash or by card to the driver. The transport company will issue a payment receipt only upon your request!
Some transport services only send payment confirmations to the customer's email.
If the recipient is unavailable, the parcel will be handled according to the rules of the specific transport service. If you discover that the product is damaged after unpacking, please contact us immediately.
Your claim cannot be positively processed if it is reported at a later stage.
When unpacking, please take care not to damage the packaging and internal filling material during unpacking. The payment gateway provider is the company ComGate Payments, a.s.
Further information can be found at the following links: https://www.comgate.cz/cz/platebni-brana
ComGate Payments, a.s.
Gočárova třída 1754 / 48b, Hradec Králové E-mail: platby-podpora@comgate.cz Tel: +420 228 224 267
All product presentations displayed in the online store's catalogue are for informational purposes only, and the seller is under no obligation to conclude a purchase agreement for such goods.
In the event of an obvious technical error on the seller's part when stating the price of goods in the online shop, or during the ordering process, the seller is not obliged to deliver.
the buyer for this obviously incorrect price. The seller shall inform the buyer of the error without undue delay and shall send the buyer an amended offer to their email address.
An amended offer is considered a new offer for a purchase contract, and the purchase contract is concluded in such a case by confirmation of acceptance by the buyer to the seller's email address.
Goods shall be delivered to the buyer at the address designated by the buyer in the order, unless otherwise agreed by the buyer and seller.
The costs of delivering goods, depending on the method of dispatch and collection of the goods, are stated in the buyer's order and in the seller's order confirmation.
Where the method of transport is agreed based on a specific request by the buyer, the buyer shall bear the risk and any additional costs associated with this method of transport.
If the seller is obliged under the purchase contract to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.
In the event that the goods need to be delivered repeatedly or in a different way than stated in the order, for reasons attributable to the buyer, the buyer is obliged to pay the costs associated with this.
repeated delivery of goods, or costs associated with another method of delivery.
The buyer acquires ownership of the goods upon payment of the full purchase price for the goods, including delivery costs, but no earlier than upon receipt of the goods.
Liability for accidental destruction, damage, or loss of goods shall pass to the buyer at the moment of taking possession of the goods or at the moment when the buyer was obliged to take possession of the goods but failed to do so in breach of the purchase contract. If the buyer does not take possession of the goods upon delivery by the carrier, the goods are
subsequently returned to the seller and at the same time the buyer does not withdraw from the purchase contract within 14 days of the unsuccessful delivery of the goods, the seller is entitled to demand costs from the customer
charged by the carrier for the delivery of goods back to the seller.
This claim represents damage for the seller arising from the customer's breach of statutory obligations within the meaning of § 2913 (1) of the Civil Code.
The seller is simultaneously entitled to charge a storage fee for the goods in the amount of CZK 200 (in words: two hundred Czech crowns) and the seller is also entitled to withdraw from the purchase contract.
Non-acceptance of goods in relation to a businessperson.
If the entrepreneur customer does not accept the goods upon delivery by the carrier, and the goods are subsequently returned to us as the seller, we are entitled to claim the costs charged by the carrier for returning the goods to our address from the entrepreneur customer.
This consignment represents damage to the seller arising from the breach of statutory obligations by the business customer within the meaning of Section 2913 (1) of the Civil Code.
The seller is simultaneously entitled to charge a storage fee for the goods in the amount of CZK 200 (in words: two hundred Czech crowns) and is further entitled to withdraw from the purchase agreement.
Entitlement to reimbursement of storage costs and entitlement to damages for breach of the customer's statutory obligations: according to this part of the GTC, we are entitled, in accordance with § 2913 of the Civil Code, to unilaterally offset against the customer's claim for a refund of the purchase price.
6. DELIVERY DEADLINE
Delivery time is 3 to 10 working days for both delivery methods, unless otherwise stated. Should we be unable to fulfil your order or if any item is out of stock, we will inform you immediately.
The seller reserves the right to cancel the order or part of it in these cases:
The goods are no longer produced or supplied, or the supplier's price for the goods has changed significantly.
In the event that this situation arises, the seller will contact the buyer immediately in order to agree on the next course of action.
If the buyer has paid part or all of the purchase price, this amount will be refunded to them.
The seller is entitled to withdraw from the purchase contract due to stock depletion, unavailability of goods, or when the manufacturer, importer, or supplier of the goods has ceased production or import of the goods.
7. DELIVERY OF TAX AND WARRANTY CERTIFICATE
The tax invoice is sent directly with the shipment.
8. CANCELLATION OF CONTRACT – RETURN OF GOODS
In accordance with Act No. 367/2000, the customer has the right to withdraw from the contract within 14 days of
Upon receipt of the goods. If they decide to withdraw within this period and comply with the conditions set out below, the purchase price will be refunded:
- Contact us to arrange for the return of goods.;
- goods returned under this warranty must be packed in the original packaging, show no signs of use, be undamaged, complete (including accessories, warranty card, instructions, etc.) and must be sent with a copy of the proof of purchase;
- The customer bears the full cost of transporting goods to the supplier.;
- money for the goods will be refunded to you by postal order or bank transfer to your account no later than 10 working days after the physical receipt of the goods;
In the event that any of the above conditions are not met, we will unfortunately be unable to accept the cancellation of the consumer contract and the goods will be returned at the customer's expense.
The seller is liable to the buyer for the item sold being in conformity with the purchase contract upon receipt by the buyer, in particular, that it is free from defects.
In the event of a breach of the purchase agreement, the customer has the right to withdraw from the agreement.
The buyer has the right to have the seller, free of charge and without undue delay, bring the item into conformity with the sales contract, either by replacement or repair of the item, at the buyer's request.
If such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract.
This does not apply if the buyer knew about the non-conformity with the purchase contract before taking possession of the item or if the buyer themselves caused the non-conformity with the purchase contract.
9. COMPLAINTS AND WARRANTY
The warranty period begins upon the buyer's acceptance of the goods. Any complaints will be settled by individual agreement with you to your satisfaction in accordance with the applicable legal regulations.
The buyer is obliged to inspect the goods after taking possession of them in order to ascertain any defects.
If such damage is discovered, the buyer is obliged to report this fact to our company without delay.
We are not responsible for defects caused by the carrier (see procedure for accepting a shipment). We will provide you with information on the nearest service centre by phone or email.
If the claim was justified, the buyer is entitled to reimbursement of the necessary costs incurred in connection with the exercise of the claim (in particular, the costs of transporting the claimed goods to us).
If the buyer chooses a delivery method other than the cheapest one offered by the seller, the seller shall refund the buyer the cost of delivery corresponding to the cheapest delivery method offered.
A statutory warranty period of 24 months applies to all goods, unless otherwise stated. The warranty only covers manufacturing defects.
The warranty does not cover:
- wear and tear;
- improper use of the product;
- improper storage.
Complaint procedure:
- Please inform us about the complaint by phone or email. gaba@heposvm.cz či písemně na adrese Masarykova 753, 757 01 VALAŠSKÉ MEZIŘÍČÍ.
- zboží zašlete jako doporučený balík (ne na dobírku) na naši Pokud bude balík zaslán na dobírku, nebude převzat!
- zákazník se může o průběhu reklamace informovat emailem gaba@heposvm.cz
- ukončení a o výsledku reklamace bude zákazník informován telefonicky nebo
Zákon o ochraně spotřebitele – § 19 odst. 3 stanovuje:
Prodávající nebo jím pověřený pracovník rozhodne o reklamaci ihned, ve složitých případech do tří pracovních dnů. Do této lhůty se nezapočítává doba přiměřená podle druhu výrobku či služby potřebná k odbornému posouzení vady. Reklamace včetně odstranění vady musí být vyřízena bez zbytečného odkladu, nejpozději do 30 dnů ode dne uplatnění reklamace, pokud se prodávající se spotřebitelem nedohodne na delší lhůtě. Po uplynutí této lhůty má spotřebitel stejná práva, jako by se jednalo o vadu, kterou nelze odstranit.
Dnem uplatnění reklamace se rozumí den přijetí reklamace na provozovně ve Valašským Meziříčím. (viz. kontaktní údaje)
Firma je zapsána u KS v Ostravě – odd. C, vložka 3605.
Adresa: Valašské Meziříčí – Krásno nad Bečvou, Masarykova 753, PSČ 75701